Terms and Conditions for online Purchases
Application of terms and conditions
These purchase terms and conditions (hereinafter: purchase terms) set out the functioning of the DONIT WebStore, which is available at webstore.donit.eu (hereinafter: web store), the rights and obligations of web store users or buyers (hereinafter: customers) and the business relationship between the supplier and the customer of the products from the web store's product range. DONIT TESNIT, družba za proizvodnjo tesnilnih materialov, d.o.o., Cesta komandanta Staneta 38, 1215 Medvode, Slovenia, registration number: 3352307000, VAT no. SI77689712 (hereinafter: supplier or DONIT TESNIT, d.o.o.) manages the web store.
These purchase terms apply to the entire web store, to all of its elements and sub sites. By using this web store, the customer accepts and agrees to all the provisions of these purchase terms, which are specifically brought to the attention of customers each time they submit an order. A customer may request the submission of purchase terms in paper form at any time during the contractual relationship. The purchase terms can also be viewed at the supplier's head office.
The other provisions relating to the mutual rights and obligations for purchases are also defined in the General terms and conditions of sales of DONIT TESNIT, d.o.o. (hereinafter: ST), which are published on the website of DONIT TESNIT, d.o.o. at donit.eu/terms-conditions in English, and in Slovene at donit.eu/si. The purchase terms as special terms prevail over the ST. This also applies in the event of discordance between the provisions of the purchase terms and the ST.
A customer can also be a natural person, taking into account the data that is provided when an enquiry or order is submitted. A natural person is only a customer that acquires or uses goods for purposes outside his or her professional or gainful activity (hereinafter: consumer).
The supplier reserves its right to change the terms on the website at any time and without prior notification. Customers are bound by the purchase terms that apply at the time of the purchase (quote approval).
Information about the supplier and contact details
Supplier - parent company:
DONIT TESNIT, družba za proizvodnjo tesnilnih materialov, d.o.o. (abbreviated name: DONIT TESNIT, d.o.o.)
Business address: Cesta komandanta Staneta 38, 1215 Medvode, Slovenia
VAT no.: SI77689712
Registration number: 3352307000
Address for the pickup of goods (pickup point):
DONIT TESNIT, d.o.o. - Tesnila business unit
Business address: Paradiž 4, 8210 Trebnje, Slovenia
Supplier's bank account:
Opened at ABANKA d.d., Slovenska cesta 58, 1000 Ljubljana, Slovenia
SWIFT code: ABANSI2X
Bank account no.: SI56 0510 0800 0019 198
Range of products
Due to the nature of online business the web store's range of products is updated and changed according to the needs of the supplier and demand. The validity of a quote sent to a specific customer for an enquiry via the web store is 14 days from the date on which a complete quote was sent.
All information published in the web store, such as product descriptions, specifications, photos, are merely approximations. The photos are only symbolic and do not always reflect the actual situation.The stock of inventories indicated in the web store is only intended for information purposes. The supplier reserves its right to minor changes in the description of products without the obligation of notification.
All the prices indicated in the web store are denominated in euro (EUR) and exclude value-added tax (VAT). The prices apply at the time an order is submitted under the terms indicated in the quote. All the prices displayed on the website can change without prior notice.
Despite our best efforts to provide up-to-date and precise data, there is a possibility of errors in a price indicated on the website. In that case, or if the price of a product is changed during the processing of an enquiry or order (before the conclusion of a sales contract), the supplier will notify the customer thereof and allow them to withdraw from the purchase.
The costs of packing and shipping are not included in the product price that is indicated in the web store.
If a customer's order is below EUR 75.00 + VAT, a markup is added so that the final total price of an order amounts to EUR 75.00 + VAT. The markup can also be added if the number of the pieces of the ordered product cannot be divided by the number of products in a package, as that causes additional packing and handling costs. The customer is informed of the additional costs when they receive the supplemented quote (see also point 6.d).
A 3.1 certificate can be issued at the customer's request, for which a premium of EUR 25.00 is added. If a customer requests a 2.1 certificate, a premium of EUR 15.00 is added.
Web store registration
You must register first before submitting an enquiry or order in the web store. After web store registration a customer obtains a user name that corresponds to their e-mail address, and a user password that is selected by the customer themselves. The user name and password clearly identify the customer and link them with the data they entered. To register a customer must enter their first name and surname and tax number – if the customer is a legal entity.
By registering, the customer confirms and guarantees that they are of full age and a person with a full legal capacity to contract. The supplier will use and process the data provided to it by the customer upon registration for the purpose of the conclusion and completion of distance contracts.
If the customer wishes to purchase products, they must complete the additionally required information (address for invoice issuance, delivery address, telephone number, optionally also the company name and tax number (VAT no.) – if the customer is a legal entity), as it is otherwise impossible to complete the purchase/sale before submitting an enquiry with the web store. The customer enters this data and subsequently edits it under the Address Book tab.
The purchase procedure is carried out through the following steps:
a) Login to the web store
A customer logs into the web store with their e-mail and user name only if the customer has registered in the web store beforehand (see point 5).
b) Submission of enquiry
After successfully logging into the web store a customer can begin completing their enquiry for the purchase of products. A customer submits their enquiry through the following steps:
- search for a particular product among the range of products offered in the web store;
- selection of the product to purchase;
- addition of the selected product to the shopping cart;
- determining the quantity of the product in the shopping cart;
- breakdown of the price of the selected product in the selected quantity;
- selection of the delivery method for the product (see also point 9);
- selection of the payment method (see also point 7);
- review of the enquiry; and
- confirmation and submission of enquiry.
c) Receipt of quote
When a customer submits an enquiry in the web store, they receive a quote to their registered e-mail automatically in pdf format, where the prices of the products from the enquiry are indicated. This first quote does not include packing and shipping costs or the projected time for the shipping of the ordered products.
d) Receipt of supplemented quote
In the shortest possible time after an enquiry has been submitted, the supplier supplements the original quote under point c) with an indicative deadline for potential shipping and the packing and shipping costs (if DHL Road or DHL Express has been selected), and potential additional commentary from the sales department. Such supplemented quote is automatically re-sent to the customer’s registered e-mail, and can also view the quote directly in the web store.
The validity of the quote is 14 days from the date on which the supplemented quote was created and forwarded.
e) Confirmation or rejection of the supplemented quote
A customer can confirm (accept) or reject with confirmation the supplemented quote during its validity in the web store or via an e-mail sent to the supplier to firstname.lastname@example.org.
f) Order confirmation - conclusion of a sales contract
If the customer confirms (accepts) the supplemented quote by the end of its validity, the supplier sends an order confirmation to the customer's registered e-mail address. At that point a sales contract is deemed concluded between the supplier and the customer, in addition to the obligation to pay for the ordered products.
From that moment on all the prices and other terms are binding on both the supplier and the customer. The sales contract is concluded in English, unless explicitly agreed otherwise between the supplier and customer after an enquiry has been submitted.
If the customer fails to receive confirmation of the received order or a response regarding the received order within two business days after the confirmation of the supplemented quote in their e-mail, or any confirmation or response in their spam folder, they should notify the supplier thereof via the latter's contact phone number.
The concluded sales contract between the customer and supplier (i.e. e-mail confirming receipt of the order) is located at the head office of DONIT TESNIT, d.o.o. in electronic format. The customer can obtain a copy of the contract upon request via e-mail sent to the following e-mail address: email@example.com.
The supplier may also reject an order before it is confirmed if it establishes that it cannot execute the order under the given terms. The supplier informs the customer thereof in advance and lists the reasons for rejecting the order, where possible.
g) Payment of consideration
If not agreed otherwise between the supplier and customer, prior payment of the entire consideration is a prerequisite for the shipping of the goods. The deadline for the payment of consideration is three business days from the date of order confirmation or in accordance with the payment terms agreed between the supplier and customer. The consideration payment date is the date on which the payment of the entire amount is transferred into the supplier's transaction account.
If the customer is in arrears with the payment of the consideration, the supplier is entitled to withdraw from the sale contract.
h) Shipping of goods
When goods are shipped or ready for own pickup at the pickup point (if the customer selects own pickup), the customer receives an electronic notification to their registered e-mail address.
The customer may pay for the goods ordered from the web store in the following manner:
- payment under a pro-forma invoice: the products can be paid via an e-banking service, a money order form or payment order. A pro-forma invoice and all the data required for payment or transfer will be provided by the customer together with the order confirmation (see also point 6.f);
- by agreement: this option only applies under a written agreement between the customer and supplier; all communication/correspondence must take place via the e-mail address firstname.lastname@example.org.
The supplier (after payment if payment is made under a pro-forma invoice) issues an invoice on a durable medium with a breakdown of costs. It also provides the customer, who is a consumer, with a notification of how to withdraw from a purchase and how to return the products.
There is a projected shipping period of 1–5 business days for products on stock. An informative stock of a product is indicated in the web store at the time of the quote.
If a customer ordered goods that the supplier cannot ship within the projected period for unforeseeable reasons, the customer will be notified of the new delivery period via the registered contact data. The supplier does not assume any responsibility for damage that would occur due to protracted delivery periods or due to non-delivery of products that the supplier does not have on stock.
Our web store strives to ensure the quickest possible delivery of the ordered goods. Received orders will be shipped in accordance with the periods indicated in point 8.
Delivery is carried out to the address that the customer listed upon submitting their enquiry as the delivery address. In order to ensure more efficient and the fastest possible delivery it is required that the customer upon submitting their order provides complete information about the delivery address and also a contact phone number.
Delivery for orders using the payment method with a pro-forma invoice is only executed once the receipt of the consideration into the supplier's transaction account is visible.
The web store enables the following options for the delivery of goods:
a) Delivery via the DHL courier service
The supplier carries out delivery in cooperation with the DHL delivery service, with which the supplier entered into a contractual relationship. The terms and delivery periods via the DHL service can be verified by the customer at the following website: logistics.dhl/si-sl/home.
The customer shall be notified of the indicative shipping period and of the costs of packing and shipping when the supplemented quote is received (see also point 6.d).
If products for which packing of is not compatible are ordered within the scope of the same single submitted order and the order needs to be shipped in multiple packages, the customer is obliged to pay the delivery costs for all individual packages. The customer will also be expressly informed thereof before the order is submitted.
b) Own pickup
You can pick up the products in person at the supplier's business unit - PE Tesnila at Paradiž 4, 8210 Trebnje, Slovenia (hereinafter: pickup point). Own pickup is only possible if the consideration is transferred in advance into the supplier's transaction account.
Own pickup is only possible from Monday to Thursday, between 8 am and 2 pm, and on Friday from 8 am to 1 pm. Pickup takes place at the supplier's warehouse at the pickup point.
In the event of own pickup at the aforementioned pickup point you will not be charged for packing or shipping costs.
Cancellation of order
The orders received via the web store can be cancelled without any additional costs by the customer until the receipt of an e-mail from the supplier indicating that the ordered goods have been shipped or are ready for own pickup at the pickup point (if the customer selects the own pickup option).
The notification of order cancellation can only be sent via the e-mail address email@example.com. You must include the following data in the e-mail:
- in the email title: cancellation of order;
- in the message itself: a) first name and surname/company name of the customer, b) customer address, c) order number.
Failure to pick up/claim the packages
If the customer fails to pick up the ordered products that were sent or prepared for own pickup at the pickup point within 15 days of the date on which the possibility of own pickup was notified or the products have been returned to the supplier's address after the expiry of the waiting period at DHL, this is NOT deemed a withdrawal from the contract, as the latter is still validly concluded, and the action is interpreted as an unilateral unannounced withdrawal of the customer from the contract. In the event of a failure to pick up (claim) the ordered products, the customer will be held accountable for the payment of the shipping costs and the costs of shipping/returning the products to the supplier, for which the supplier will issue the customer an invoice that the latter is obliged to settle as they failed to terminate the contract (order). In the event of the non-payment of the invoice, the supplier will begin the execution procedure.
The costs associated with the failure to pick up the ordered products include 2x postage, and the costs of the packing and packaging. The costs associated with the failure to pick up the ordered products, which were prepared for own pickup at the pickup point, amount to EUR 10 excluding VAT and include the costs of packaging, packing and safe-keeping, and the administrative costs of the order processing.
Withdrawal from the contract and return of the goods (only for consumers)
The consumer (this exclusively applies to natural persons who acquire the product for purposes outside their gainful activity) is entitled to clearly communicate to the supplier within 14 days of accepting the products that he or she wishes to withdraw from the distance contract (online purchase), without having to state a reason for this decision. The period starts running on the following day after the pickup of the products. It is deemed that the communication was given in good time if the postal item was posted on time. The return of the received products to the supplier within the period for withdrawal from the contract is deemed as the communication on withdrawal from the contract.
Withdrawal from the contract is communicated by the consumer to the e-mail of the supplier: firstname.lastname@example.org or by regular post to the address of the supplier (DONIT TESNIT, d.o.o., Cesta komandanta Staneta 38, 1215 Medvode, Slovenia). To that end, the customer can use the following withdrawal/termination form that is provided here.
The only cost that is charged to the consumer in relation to the withdrawal is the cost of the return of the products (which in the event of shipping is charged according to the applicable price list of the delivery service).
The products must be returned to the supplier without undue delay, by no later than 14 days from the date on which the customer informed the supplier of his or her withdrawal from the contract. The deadline applies if the customer sends back the products before the expiry of the 14-day period. The products are shipped or delivered to the supplier's address: DONIT TESNIT, d.o.o., PE Tesnila, Paradiž 4, 8210 Trebnje, Slovenia. The supplier does NOT accept shipments that are subject to redemption (ransom).
The customer must return the product to the supplier undamaged and in the same quantity unless the product has been destroyed, has broken down or is lost, or its quantity has been reduced at no fault of the customer. The customer may not use the products unimpeded until the termination of the contract. The customer may inspect and test the products in the scope necessary to determine the facts. The customer is responsible for the reduction in the value of the goods due to the handling of the goods that is not necessary to determine their nature, characteristics or functioning.
The consumer has NO right to withdraw from the contract if the contract involves a product whose shelf life has already (at the time of its return) expired. If the products are damaged or used, the supplier reserves the right to reject the return or to charge the relevant compensation.
The repayment of the completed payments, including delivery costs (except for additional costs due to the selection of a type of delivery that is not the most cost-effective standard form of delivery offered by the supplier), will be executed as soon as possible, and no later than within 14 days from the receipt of the notification of contract withdrawal. In order to ensure the certainty, accuracy and timeliness of the repayment and to produce records of payments, the repayment is made to the customer exclusively by transfer into their transaction account, which the customer must communicate in writing during the withdrawal procedure. Repayment is not possible in cash. The supplier may withhold the repayment until it receives the returned goods or until the consumer presents evidence that supports the facts that the goods were sent back, depending on which event occurs earlier.
Claims for defects
The supplier enables the possibility of putting forth claims for defects on products in accordance with the applicable laws of the Republic of Slovenia.
A customer may file a claim/complaint for a defect if the product fails to contain the characteristics/properties that were guaranteed expressly by the supplier, if the supplier sent the wrong products, the products in an erroneous quantity or the products deviate in some other way from the customer's order.
The supplier guarantees all the necessary technological and organisational solutions for a completely safe purchase. Safe purchases are also ensured through compliance with all the applicable legal obligations and recommendations.
The customer is also responsible for safety by ensuring that their user name and password are kept safe, and that he or she maintains the suitable software and anti-virus protection on their computer.
Protection of personal data
By registering in our web store the customer authorises DONIT TESNIT, d.o.o. as the controller of the personal data filing system to process all the submitted data and data regarding the content of the purchases in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation) and other laws governing the protection of data.
DONIT TESNIT, d.o.o. ensures that all personal data of the web store's users and all other data collected during the registration and purchase processes are processed legally and in the scope of the purpose for the collection of these data, that it protects this data from disclosure and dissemination to unauthorised third parties, and that it ensures all the users' personal data are kept confidential.
DONIT TESNIT, d.o.o. collects and stores the following data of the web store's users and customers: first name and surname, e-mail, shipping address, address for invoice issuance and contact phone number (these data are obligatory, as it is otherwise impossible to complete the purchase/sale), and the company name and tax number (optional data only required if the customer is a legal entity) and an archive of correspondence with the supplier.
The aforementioned data will be used exclusively for the fulfilment of orders (the sending of quotes, confirmation of orders, pro-forma invoices and invoices, notification of shipping details, the dispatch of goods, etc.) and other required correspondence with the customer, as well as for other purposes determined in these terms.
‘Cookies’ are applied during the use of the web store. More details on cookies and their use are given here.
DONIT TESNIT, d.o.o. will use customer personal data for marketing its services and will only inform customers of the new features in its product range via e-mail if the customer provides his or her express consent in accordance with the applicable laws governing this area during web store registration.
Advertising email will contain the following elements:
- clear and unambiguous indication of advertising messages;
- the sender will be clearly indicated, and the messages will be sent from a valid e-mail address;
- various campaigns, promotions and other marketing techniques will be indicated as such; and the terms of participation therein will be clearly defined;
- the manner of unsubscribing from the receipt of advertisements will be clearly presented, simple and free.
- DONIT TESNIT, d.o.o. will expressly respect a customer's wishes to no longer receive advertising messages.
Limitation of liability
The supplier strives to the best of its abilities to ensure that the data that is published in the web store is up-to-date and accurate. The properties of products, inventory or prices can nevertheless change so quickly that the supplier does not manage to correct the data on the website. In these cases the supplier will inform the customer of the changes and will either enable the customer to withdraw from the contract or replace the ordered product.
The supplier is not liable for disruptions to the online order submission process that are the result of the customer's conduct (e.g. a virus-infected computer) or errors in the infrastructure used by the web store service (e.g. internet outage/downtime).
Complaints and disputes
The supplier strives to fulfil its obligation to establish an effective system for the handling of complaints. Complaints can be submitted via the e-mail email@example.com or by regular post to the address of the supplier (DONIT TESNIT, d.o.o., Cesta komandanta Staneta 38, 1215 Medvode, Slovenia). The complaint handling procedure is confidential.
The supplier complies with the applicable consumer protection laws. The supplier recognises that an essential characteristic of consumer disputes is disproportion between the economic value of a claim and the time required and costs incurred for the resolution of the dispute. The supplier strives to resolve any disputes amicably, also through intermediation by the provider of out-of-court resolution of consumer disputes, if the supplier assesses this to be appropriate.
If an amicable resolution of the conflicting situation cannot be achieved, the court in Ljubljana with subject-matter jurisdiction will deliver a ruling on the dispute.
The substantive and procedural laws of the Republic of Slovenia apply for the interpretation and assessment of all the provisions of the purchase terms, as well as for the regulation of relationships from all legal transactions derived thereunder, taking into account that the application of the provisions of the United Nations Convention on Contracts for the International Sale of Goods (CISG) is expressly excluded.
Customer Service Department
You can contact us via the addresses listed below, and we will gladly answer any questions you might have or provide you with any additional explanations you require.
Explanation, validity of purchase terms
DONIT TESNIT, d.o.o. can change the purchase terms and all other information without prior notice. In the event of additional information or questions relating to purchase terms, please contact us via e-mail at: firstname.lastname@example.org.
These purchase terms are effective from 01.01.2020.
We wish you a pleasant experience and a bargain purchase!
You can view and save these purchase terms as a file via this this link.